I’ve had a great experience with this machine. I had an issue one evening when it would jump start and run for a few seconds, then die. Oh no, right!?! Emailed dragon hawk and they contacted me immediately with the info to reset it. Literally, took under one minute and I was tattooing again. I place a lot of weight on customer service. With many things, once you’ve made the purchase, the seller could not care less about any issues. If for nothing else, I’m pleased with the quick and helpful response. The machine lines and shades well, holds a charge forever, is well balanced and ergonomically comfortable, and easily cleaned. I would not hesitate to recommend the Archer.